The Malaysian company GameOn is serving in selling games online ranging from Play Station games, X-Box games, PC games, Video games to customers from all over Malaysia.
The business was launched in 2008 and has grown exponentially since then. Being Malaysia's leading online video game store, it reaches out to their customers mostly online via their official company website and their social media fan pages.
GameOn is gaining popularity on both ends, for customers who look for great prices and for those who appreciate excellent customer service. The video game store also offers a unique buy back guarantee program where game lovers is given the possibility to sell their old games to get store credits in return which can be used to purchase new PC or Play Station games.
In 2010, a customer placed an order overseas and requested the items to be sent as quickly as possible to a relative in Malaysia as a birthday gift, the problem was that day itself was the actual birthday.
Understanding the urgency of her request, GameOn went the extra mile, gift-wrapped the items and delivered them to the doorstep of the recipient on that day with no extra charges.
This is how far GameOn would go for customer service. The customer was so impressed that she became a loyal seasonal shopper and has since recommended lots of people to shop at GameOn.
How GameOn delights customers:
Lightning Fast Response and Delivery
Reply emails, sms and facebook wall messages within 24 hours. Never fail to answer phone calls. Deliver orders that are placed before 12pm on the same day so that customers receive goods the next day.
Never Argue About Returns
GameOn has a 100 percent satisfaction guaranteed return policy.
Rewarding Loyalty Program
GameOn constantly rewards loyal customers who shop regularly.
Safe Shopping Guaranteed
Safe and secure transactions, 100 percent genuine products and replacements for lost or damaged goods during shipping.
Treat Customers Like Individuals
GameOn treats every customer like an individual with a unique story, challenge or problem. GameOn connects with customers at a very personal level.
